dropia.ai

Refund Policy

Last updated: April 27, 2026

1. Introduction

At Dropia.ai, we are committed to providing high-quality AI-powered product analysis and marketing tools. This Refund Policy outlines the terms and conditions under which refunds may be granted for purchases made on our platform, including credit purchases and subscription plans.

By making a purchase on Dropia.ai, you agree to the terms set forth in this policy. We encourage you to read it carefully before purchasing.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all first-time purchases. If you are not satisfied with the Service for any reason within 30 days of your initial payment, you may request a full refund — no questions asked.

To request a refund, contact us at info@dropia.ai with your account email and payment details. We will process the refund within 5–10 business days.

3. Credit Purchases

Refundable scenarios:
  • Unused credits: if you have not used any purchased credits, you may request a full refund within 7 days of purchase
  • Technical failures: if credits were consumed due to technical errors on our platform (analysis failed but credits were deducted), we will restore the credits or issue a refund
  • Billing errors: if you were charged incorrectly due to a system or payment processing error, we will issue a full correction or refund
  • Unauthorized charges: if charges were made without your authorization (subject to verification), we will issue a refund

Non-refundable scenarios:
  • Used credits: credits that have been consumed through successful analyses are non-refundable, as the AI processing resources have been utilized
  • AI output quality: since AI results may vary based on input quality and prompts, we generally cannot offer refunds based on subjective dissatisfaction with output quality — contact support for guidance on improving results
  • Expired credits: credits that have expired according to their terms are not eligible for refund
  • Free/promotional credits: credits received through promotions or the monthly free credit reset are non-refundable

4. Subscription Plans

CancellationYou may cancel your subscription at any time through your account settings. Upon cancellation:
  • Your subscription remains active until the end of the current billing period
  • You retain access to all subscription benefits until the period ends
  • No further charges will be applied after the current billing cycle

Subscription refunds
  • First-time subscribers: eligible for a full refund within 30 days if you have not used any included credits or features
  • Service downtime: if our service experiences significant downtime (more than 24 continuous hours) during your billing period, you may be eligible for a prorated refund or account credit
  • Auto-renewal: if you forgot to cancel before an auto-renewal and have not used any of the renewed plan's credits, you may request a refund within 48 hours of the renewal charge

5. How to Request a Refund

Send an email to info@dropia.ai with the following information:
  • Your registered account email address
  • Transaction ID or payment reference number
  • Date and amount of the purchase
  • Reason for the refund request
  • Any supporting evidence (screenshots, error messages, etc.)

6. Refund Review Process

Once we receive your request:
  • Acknowledgment: we will acknowledge your request within 1 business day
  • Initial response: we will provide an initial decision within 3 business days
  • Processing: if approved, refunds are processed within 5–10 business days depending on your payment method and financial institution

7. Refund Methods

  • Original payment method: refunds are typically returned to the original payment method used
  • Account credit: for technical failures, we may offer account credit (additional credits) instead of a monetary refund — credit restoration is immediate
  • Partial refunds: for partially consumed purchases, we may issue a prorated refund based on unused portions

8. Refund Eligibility — Exceptions

Refunds may be declined if:
  • The 30-day period has passed (for first-time purchases)
  • A refund has already been issued for the same account previously
  • We detect abuse of the refund policy (e.g., repeated purchase-refund cycles)
  • The account has been terminated for violating our Terms of Service

9. Special Circumstances

  • Service discontinuation: if we discontinue a feature you paid for, we will provide a prorated refund for the unused portion
  • Legal requirements: in jurisdictions where local consumer protection laws provide additional refund rights, those laws take precedence over this policy

10. Chargebacks

We strongly encourage you to contact us directly at info@dropia.ai before initiating a chargeback with your payment provider. We are committed to resolving issues fairly and promptly. Filing a chargeback may result in suspension of your account pending investigation.

11. Changes to This Policy

We may update this Refund Policy from time to time. When we make significant changes, we will notify users via email or through our website. The updated policy will be effective immediately upon posting.

12. Contact

For refund requests or questions: info@dropia.ai

Website: https://dropia.ai

We are committed to fair and transparent refund processing. Please allow us the opportunity to resolve any issues before seeking alternative remedies.