Refund Policy

• You can request a refund within 7 days of payment if you have used no more than 20 credits since that payment.
• This applies to the Pro plan and to purchased credit packs.
• Credits received as a gift on sign-up (Free plan) and promotional credits are not refundable in money.
• Send your request to info@dropia.ai; we refund within 5–10 business days.

Dropia.ai provides AI tools for online sellers: product analysis, ad creatives, video and voice, market research and launching Meta ads. This policy explains when and how we refund purchases on the platform, including the Pro plan and credit packs.

By making a purchase on Dropia.ai you accept the terms of this policy. We recommend reading it before you buy.

If you are not satisfied, you can request a refund within 7 days of payment, provided you have used no more than 20 credits since that payment (in total, counting monthly and purchased credits). If you have used more than 20 credits, a refund on this basis is not possible.

Email us at info@dropia.ai with your account email and payment details. We process refunds within 5–10 business days.

When we refund:

• Within 7 days: the guarantee in section 2 applies (at most 7 days since payment and at most 20 credits used).
• Technical failure: if credits were deducted but no result was produced because of a platform error, we restore the credits or refund the money.
• Billing error: if you were charged incorrectly because of a system or payment-processing error, we correct the charge or refund it.
• Unauthorized charge: if a charge was made without your authorization (subject to verification), we refund it.

When we do not refund:

• More than 20 credits used: credits spent on successfully produced results are not refundable, because the AI resources have already been used.
• After 7 days: once the period ends, a refund under the guarantee is not possible. AI results depend on input quality, so we do not refund based on subjective dissatisfaction with a result — contact support and we will help you get better results.
• Gift and promotional credits: credits received on sign-up or through promotions are not refundable in money.

Cancellation: you can cancel at any time in your account settings. After cancelling:

• the subscription stays active until the end of the current billing period;
• you keep all Pro plan benefits until the period ends;
• there are no further charges after the current period.

Subscription refunds:

• Within 7 days: a refund is possible if at most 7 days have passed since payment and at most 20 credits have been used.
• Service downtime: if the service is down for more than 24 consecutive hours during your billing period, you may receive a prorated refund or account credits.
• Auto-renewal: if you forgot to cancel before renewal and have not used any credits from the renewed plan, you can request a refund within 48 hours of the charge.

Email info@dropia.ai with:

• your account email address;
• transaction ID or payment reference;
• date and amount of the purchase;
• the reason for the request;
• any evidence you have (screenshot, error message, etc.).

• Acknowledgment: within 1 business day.
• Decision: within 3 business days.
• Payout: if approved, we refund within 5–10 business days, depending on your payment method and bank.

• Original payment method: refunds normally go back to the card or account you paid with.
• Account credits: for technical failures we may restore credits instead of money — this shows on your account immediately.
• Partial refund: for partly used purchases we may refund a prorated amount for the unused part.

• more than 7 days have passed since payment, or more than 20 credits have been used;
• a refund was already issued for the same account;
• we detect abuse (e.g. repeated purchase-and-refund cycles);
• the account was terminated for violating the Terms of Service.

• Discontinued feature: if we discontinue a feature you paid for, we refund a prorated amount for the unused part.
• Statutory rights: where local consumer-protection laws give broader refund rights, those laws take precedence over this policy.

Before opening a chargeback with your bank or payment provider, please email info@dropia.ai — we will resolve it quickly and fairly. A chargeback may lead to temporary suspension of the account while it is reviewed.

We may update this policy from time to time. We announce significant changes by email or on the site. The updated policy applies from the moment it is published.

For refunds and questions: info@dropia.ai · dropia.ai

We aim to handle every request fairly and transparently. Please contact us before seeking other remedies.